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General terms and conditions


Arrival and departure

On your departure day we ask you to vacate your room by 10:00 a.m. On your arrival day you can enter your rooms from 3:00 p.m.If you arrive after 6:00 p.m., please inform us by phone so that we can uphold your booking.

Cancellation conditions
The terms and conditions of the Austrian Hotel Industry apply exclusively. No fee up to one month before the arrival day. 30 to 8 days before the arrival day 50% of the room price are charged. If you leave early 90% oft he room price is charged.

Meals
No refund for meals not consumed!

Pets
Pets are not allowed in consideration of other guests.

Bathrobes
They are available for free (for stays of 4+ nights) at our reception.

Down Payment
Once we receive your down payment as shown in the booking confirmation, your booking is binding. Only the amount booked to our account is considered. (We reserve the right to handle down payments differently during special times of the year)

Bank details
Down payment without fee tot he following account:
Raiffeisenbank Sölden
IBAN-No.: AT62 36 32 4000 0139 0152
BIC-Code: RZTIAT22324

Dining Hall
Please understand that for organisational reasons we cannot allocate fix tables, e.g. next to windows.

Rooms
Rooms are allocated as available. The room layouts and furnishing are variable.

Room Request
We are happy to consider your room requests, but we cannot guarantee a certain room number.

General Terms and Conditions of the Hotel Industry >>