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General Information

The cancellation conditions given below currently apply, which state that bookings can be rebooked or cancelled free of charge up to one month before the arrival. In the event of serious changes to the Covid-19 situation in our region, we will adapt our cancellation conditions immediately!

In general, disinfectant dispensers are available to you in all of our public areas. In the buffet areas, we currently recommend wearing face masks! We ask our guests to take responsibility for themselves.

Arrival and Departure


  • On your departure day, we ask you to vacate your room by 10 a.m. at the latest. With this all booked inclusive services finish and there is no further entitlement to use the hotel premises.

  • On your arrival day, the rooms are ready for occupancy from 3 p.m.

  • Please call us to let us know should you arrive later than 6 p.m. so that we can keep up your reservation.

  • If you want to hit the slopes on the day of your departure, you are welcome to take a refreshing shower in our wellness area after skiing. We charge € 15.00 per person for this.

  • In addition, you can leave your car in our car park on your departure day, providing the availability of places and prior consultation with us.

 

Offers and Booking Confirmations

Prices and discounts according to the current price list for the 2020/21 winter; In the event of doubt or typing errors, the conditions and prices according to the current 2020/21 price list apply. Last minute or short term offers: Existing room reservations cannot be changed to last minute or short term offers.

[Translate to en:] Cocktail
[Translate to en:] Restaurantbereich
[Translate to en:] Korb mit Äpfel
[Translate to en:] Regionaler Honig

Down Payment

With the receipt of your deposit according to the reservation confirmation, the reservation is considered binding. Please understand that we cannot cover any expenses and that only the amount that is received on our account will be credited.

Payments free of charge to the following bank account:

Raiffeisenbank Sölden

IBAN-No.: AT62 36 32 4000 0139 0152

BIC-Code: RZTIAT22324


Bathrobes 

Free bathrobes are available for stays of 7 nights or more. For short stays we charge €10.00 washing fee.

Early Check in

If a room is used for the first time before 10:00 a.m., we charge an early check-in of € 50.00 per person.

Discounts

Discounts on hotel rates apply only in a room with the parents or two fully-paying persons:

 

Children from 0 to 2 years stay free of charge
Children from 3 to 6 years: -50%
Children from 7 to 14 years: -30%
Adults from 15 to 99 years: -20%

Rock Spring Water

We are happy to serve you our rock spring water in the restaurant and ask for your understanding that we charge €4.90 per carafe of water for this service.

Pets

In consideration of other guests, pets are not allowed.

Late Check Out

If a room is vacated later than 10:00 a.m., we charge a late check-out charge of €50.00 per person. A late check-out has to be agreed on with the reception in advance and can only be provided subject to availability. Late check-outs that have not been agreed upon will be invoiced by us without exception.

Meals

  • We ask for appropriate clothing for meals and for festive clothing for the gala evening on Christmas and New Year's Eve.
  • No reimbursement can be made for meals not taken!

Prices

  • The prices are inclusive of half-board and exclusive of the resort tax of €3.50 per person and day. Please note: The prices quoted on our website are "from" prices. The current daily rate per night can be found on the respective details page of our rooms.
  • With the publication of the new price list, all previous prices lose their validity!
  • Subject to price changes, printing mistakes and errors as well as changes of offers.

Smoking

We would like to point out that smoking is not permitted in our rooms and in the entire hotel. Ashtrays are available at the main entrance. For a necessary complete cleaning due to tobacco smoke, we charge €200.00 plus the costs incurred for not renting the room for at least three days.

Bill

The drinks bills are booked to your room bill and can therefore be paid at the end of your stay. The receipts are confirmed with your signature.

Travel Cancellation Insurance

We recommend that you take out travel insurance when booking. You can find more information about this at the following link: www.europaeische.at

Ski Passes

  • Our package deals do not include ski passes.
  • From the upcoming 2020/21 winter season onwards, there will be a new ski pass price system for the Gurgl and Sölden ski areas. The prices for the passes will no longer be fixed, but depend on the purchasing date, the season and the demand.
  • This new dynamic price model offers attractive prices (up to -20%) and rewards all, who book their desired ski passes in the online shop weeks or months ahead.
  • Up to 5 days ahead of your 1st ski pass day, the online shop pass will always be cheaper, afterwards (4 days ahead or less) the highest price will be charged, also for online bookings. The earlier you book your ticket, the cheaper the price.

With the offered cancellation insurance, all ski passes up to 5 days AHEAD of the 1st ski pass day are refunded.

Dining Hall

We ask for your understanding that, for organisational reasons, we cannot reserve fixed tables or window seats.

Cancellations

The Austrian hotel regulations apply exclusively.

  1. Up to 1 month before your arrival: no cancellation fee
  2. 30 days to 15 days before your arrival, 50% of the room price will be charged.
  3. 14 days to 1 day before your arrival, 90% of the room price will be charged. 
  4. In the event of late or early departure, we charge 90% of the room rate.

Different cancellation conditions apply for the New Year's Eve week.

Regarding (1) At the latest one month before the agreed arrival date of the guest, the accommodation contract can be terminated by both contracting parties by unilateral declaration without paying a cancellation fee.

A binding accommodation contract is created exclusively through a written confirmation of the booking by the Hotel Alpenaussicht! A cancellation must be made in writing and confirmed in writing by the hotel.

The following cancellation conditions apply to group bookings of more than 8 rooms: Up to 3 months before arrival: no cancellation fee 3 months to 1 month before arrival, 40% of the room prices will be charged. 30 days to 15 days before arrival, 70% of the room prices will be charged. 14 days to 1 day before arrival, 90% of the room prices will be charged.

Administrative Fees

We reserve the right to charge a processing or administration fee in certain cancellation cases.

Means of Payment

Cash, EC-Card, MasterCard, VISA

Rooms

The rooms are allocated according to availability. The floor plans of the rooms and the furnishings may vary.

Room Request

We are happy to allocate your requested room, but be cannot guarantee fix room numbers.

We are not liable for illness, accident, weather or anything else.
We recommend that you take out travel insurance.

General Terms and Conditions of the Hotel Industry